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Introduction to Chargebacks

Analyse if the customer had chargebacks because their account was not funded. This report ist appropriate for B2B and B2C use cases.

What it solves

To find out how reliable a customer is, chargebacks are a good indication. Through this information, it is possible to find out whether the customer is keeping track of his finances and regularly meeting his financial obligations. Does it happen that direct debits cannot be executed because there is not enough money in the account – and if so, how often?

Chargeback Report

The analysis shows returned direct debits that occurred due to insufficient funds or that were initiated by the end user.

In addition, further reports can be created based on an initial report. These continuous reports can then be provided with triggers that always compare the values of the previous report with the current one and look for defined changes.

This is useful if you have access to the client's account data over a longer period of time.

It is important that not only days, but ideally months are considered.

Aggregations

A Chargeback Report can be generated as an Aggregation with the following query:

JSON
{
  "aggregations": [
    {
      "alias": "Chargebacks",
      "includeLabelGroup": [
        "CHARGEBACKS"
      ]
    }
  ]
}

Used data fields

All transactions of the customer are used for this purpose. This includes data like IBAN, account holder name, counterpart name, purpose, amount, and so on.

The report response itself is divided into the following sections.

Main Section

The main part of the report can be found at $.reports.chargebacks and the type will be CHARGEBACKS.

This gives you a quick overview of the transactions used in the report through aggregated values that can serve as a summary.

A full API schema can be seen here: https://docs.finapi.io/?product=di#get-/cases/-caseId-/reports

Field

Description

Mandatory

creationDate

Timestamp of when the report was created, in the format 'YYYY-MM-DD HH:MM:SS.SSS' (CET Europe / Berlin).

yes

caseId

ID of the case in which the report was created.

yes

type

Defines the type of the report.

yes

startDate

Timestamp of the start date of the reporting period under review in the format 'YYYY-MM-DD HH:MM:SS.SSS' (CET Europe / Berlin).

no

endDate

Timestamp of the end date of the reporting period under review in the format 'YYYY-MM-DD HH:MM:SS.SSS' (CET Europe / Berlin).

no

daysOfReport

The number of full days, that the reporting period under review contains.

no

transactionsStartDate

Timestamp of the date, when user's first transaction took place in the report period under review in the format 'YYYY-MM-DD HH:MM:SS.SSS' (CET Europe / Berlin). This field takes into consideration all the transactions of the user, irrespectively of the assigned to them label.

no

totalTransactionsCount

The number of the user transactions, that took place in the report period under review. This field takes into consideration all the transactions of the user, irrespectively of the assigned to them label.

no

countIncomeTransactions

The total count of positive transactions in the report.

yes

countSpendingTransactions

The total count of negative transactions in the report.

yes

totalIncome

The total income.

yes

totalSpending

The total spending.

yes

totalBalance

The total balance.

yes

accountData

List of accounts-related data with the relevant transactions information.

no

childReports

List of reports, created automatically with the specified frequency (defined by interval and intervalPeriod) once the parent report is defined as a continuous one.

no

Account Data Section

The account data section can be found under the accountData field.
It contains data about the account at the first level.
If more than one account is included in the report, they will be displayed individually in the list.

Field

Description

Mandatory

bankName

Name of the bank.

yes

bankId

Unique identifier of the Bank, generated by finAPI.

yes

accountIban

IBAN of the bank account.

no

accountId

Unique identifier of the bank account belonging to the imported bank connection.

no

transactions

List of transactions related to the chosen report type.

no

Transactions Section

This section displays the transactions used in the report and can be found under the accountData element in the field transactions.
Please note that this list may be very long, especially for business accounts.

Depending on what the report is used for, the transactions can be retrieved for later review or documentation, or they can be turned off. The latter would be the case, for example, if you only want to do a quick check of the overall data and do not need any details.

If transactions are not of interest, you can also disable this section by giving the query parameter withTransactions=false to the report.

The transactions include the following values.

Field

Description

Mandatory

valueDate

Value date in the format 'YYYY-MM-DD HH:MM:SS' (CET Europe / Berlin).

yes

bankBookingDate

Bank booking date in the format 'YYYY-MM-DD HH:MM:SS' (CET Europe / Berlin).

yes

amount

Transaction amount.

yes

purpose

Transaction purpose.

no

counterpartName

Counterpart name.

no

counterpartAccountNumber

Counterpart account number.

no

counterpartIban

Counterpart IBAN.

no

counterpartBlz

Counterpart BLZ.

no

counterpartBic

Counterpart BIC.

no

counterpartBankName

Counterpart bank name.

no

labels

A list of labels assigned by the system. This does not contain the complete label structure in the sense of level of detail.

no

overdraftInformation

Extracted details for transactions with related to overdraft interests.
It includes an object that contains fields such as the overdraft amount and the period of the overdraft.

no

Monthly Data (Aggregations)

Monthly Data are aggregations generated over the report period for specific sub-aspects of the report.
These are reported on a monthly basis and made available as a summary.

Field

Description

Mandatory

completeMonths

This field contains a list of months for which finAPI has complete records available. This automatically means that the first and the last month of the report period are omitted from the list.

no

monthlyData

Monthly aggregations of various data are listed under this field. These reflect the monthly development of certain criteria in the transactions.

The month, the value, and the number of transactions behind it are always indicated.

no

Subelements of Monthly Data

This section describes the subfields of the Monthly Data section that can appear in the report.

Additionally, aggregations are provided for the sections behind the subelement, which include values such as totalMonthlyAmounts, minTotalMonthlyAmount, maxTotalMonthlyAmount, averageTotalMonthlyAmount,medianTotalMonthlyAmount,totalTransactionsCount and totalTransactionsAmount.

Here we take into consideration the data from both complete and incomplete months inside the report period under review.

Field

Description

Mandatory

chargebacks

Chargeback-related amounts, organized by months.

yes

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